FAQ – District Loom

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Custom Rug Studio

Are you a designer? Join our Trade Program

THE SEMI ANNUAL 'NAME YOUR PRICE' EVENT IS NOW LIVE. MAKE AN OFFER ON ANY VINTAGE RUG >

Frequently Asked Questions

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Trade Program

Do you offer trade discounts to Interior Designers?

Yes! We offer a tiered Trade program. The more you source with us, the more you save! Each level status is determined by how much is spent each calendar year at District Loom.

Level 01: Spend under $10,000 - Enjoy 15% off.

Level 02: Spend $10,000 - $30,000 - Enjoy 20% off.

Level 03: Spend over $30,000 - Enjoy 25% off.

Please note there is 30-day delay in the spend calculation associated with the account that places you in your tier status.

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Styling & Use

Can I style a vintage rug in the bathroom or kitchen?

Yes! These rugs have already are made of 100% wool which is a very resilient material. More specifically, the lanolin, also called wool wax within the wool serves as a natural water and stain repellent allowing it to withstand far more mess than a manufactured polypropylene rug! We say go for it!

Shipping & Returns

Is shipping included?

Yes! We are happy to always offer Free Shipping anywhere in the the continental US. $75 International shipping.

Can I schedule a pick up if I’m local?

We would be happy to provide the option for local pick up. Just select ‘Free Shipping’ and send us an Email or DM on Instagram to request local pick up. We will then set up an appointment!

How fast can you ship my rug?

Since all of our rugs are in stock items, turnaround time is pretty quick! Shipments will be sent within 1-5 business days of your order. We package rugs 2-3x/week!

Do you accept returns?

Please note that all sales are final. We aim to photograph our rugs without a filter in natural light so to accurately represent each rug. Feel free to DM or email us should you want additional photos or video to better assess the rug before purchase.

Explore more Rug related FAQ’s

Visit Our Rug Guide

Didn’t find the answer to your question?

Feel free to send us an email at hello@districtloom.com

Contact us for a guided consultation—virtually or in our Montana studio.

Start your custom rug journey, request a consultation, or explore our curated collections for inspiration. Experience the next chapter of District Loom—where your vision meets timeless, hand-knotted artistry.

Join us in our Showroom Meet with us virtually